Frequently Asked Questions

Still not sure what system suits you or what systems are available? We have made a comprehensive list of the most frequently asked questions.

Q. My A/C is not working?

A. If you're a/c is not functioning, there are a number of steps that can be undertaken.
Check that the power is switched on.
Has the power fuse failed?
Has the circuit breaker tripped?
Is the temperature set in correct position?
Is the unit on the correct mode? Ie. Heating or Cooling

Q. Not cooling or heating as desired?

A. Is Controller thermostat set to the correct temperature?
Is the Return air filter Clear has it been Cleaned?
Are the doors and windows completely closed?
Do you have too many zones open? More than the system is designed to handle?

Q. Do I need to get my unit serviced?

A. We recommend that your unit is serviced on a regular basis, preventative maintenance has been proven to reduce the risk of failure of plant equipment and maintain the efficiency of the overall system. Professional Yearly maintenance is recommended for most domestic systems, however there are steps you can take to maintain your system;

Clean the Return Air Filter
Periodically remove the filter from the Grill and vacuum and rinse the filter medium allow to fully dry before re installing.
Domestic: At least every 2-3 months
Commercial: At least once per month

Outdoor Condenser unit
Keep vegetation and leaves clear from around the unit, ensure no foreign material enters the unit. A good quality car polish can be applied to the painted surface to increase the paints durability, as would some car grade fish oil to prevent and rusting especially in suburbs close to the coast.

Q. How do I maximise the performance of my system?

A. 1. When operating an air conditioning system that utilises the zoning technique, remember the system has only a certain capacity, therefore the idea is to air condition the areas you are in all the time. With this in mind, it then becomes prudent to habitually close the doors that lead to a non air conditioned area, thereby reducing the total area being subjected to air conditioning. This will enhance the effectiveness of the machine.

2. You will notice that the Return Air Grille is normally located in a central position in the building. It is important to encourage the airflow towards this grille. This grille is drawing the total air capacity of the system through it and therefore requires unrestricted airflow. Depending upon the building you may need to open or close doors around this area to keep the air flowing to this grille.

3. The Return Air Grille in most cases also contains an air filter. This air filter, depending on the system usage and other air quality factors will need to be cleaned regularly. To do this, simply open the grille and slide out the filter. In most cases it is best to hose the filter clean, although some people prefer to vacuum the filter. Remember, regular cleaning of the filter will improve the system efficiency.

4. The condensing or outdoor unit is located in a position to best suit the building and the occupants. It is important to maintain cleanliness around the unit, for example sweeping away any build up of leaves or general rubbish is generally all that is required. It is critical to not inhibit the airflow coming from the condenser, other equipment or general garden paraphernalia should never be stacked on or leant against the condenser. Similarly if a garden is developing around the condenser, this can be an advantage as some of the sound from the condensing unit will be absorbed, although a robust bush can block the air flow so consideration should be given to this, it is also imperative to keep the condensing unit accessible for servicing purposes.