Hearth House Testimonials


“I am writing this letter of commendation to WA’s Cockburn Hearth House to applaud Dylan, one of your salesmen, for the lovely way he communicated with me on the phone and when I came to your shop to buy a new gas fire. He could not have been more helpful.

On Friday July 18, after my gas fire died the night before, I’d called Hearth House while driving to my home, to inquire about the possibility of buying a new gas fire.

[otw_shortcode_content_toggle title=”READ MORE” opened=”closed”]Prior to speaking with Dylan, I had no intention of driving from Hamilton Hill to your Cockburn shop. I desperately needed rest. But, because, and only because of the lovely, clear, informative and jovial way he was with me, I decided to drive the distance. He’d made the directions very clear. When I arrived he was just as lovely and I purchased a new fire. I often speak of beautiful people at times like this. Angels. Without wanting to boost his ego too much, as far as I am concerned, he’s one of them. What a lovely asset he is to your business. Huge thanks to Dylan for delightfully lifting my day”[/otw_shortcode_content_toggle]



“I just wanted to send you a message to let you know how pleased we are with both the product and the installation. The installers turned up on time and were very pleasant and polite to deal with and carried out the installation with a high level of skill and minimal disruption. They took time to explain the operation of the system and to make sure it was working correctly. The system itself even during the recent hot weather has been only running on 30% and providing a much cooler environment than the old system. Congratulations on providing such a good product and installation, it was definitely money well spent. I will be recommending you to any of my customers and friends.”

John & Jules

“My wife and I just wanted to say thanks to you for your very helpful and patient support during the process from purchase to installation of our new DL850. We’d also like to pass on our thanks to Josh, who did the install. Josh was very polite and professional. He took a lot of pride in his work, including wearing gloves when fitting the facia to ensure he left no marks on it. He also made sure he gave us a demonstration of how to use the fire, including helping us to understand the function of the Powerflue. Great to see such professionalism in a young tradesman!”

Simon & Lynda Briggs

“Just a quick note to say THANK YOU to you all for the fabulous service we have received. From the initial phone call with you right through to the install of our replacement air conditioning unit you guys have been a pleasure to deal with.
Your accounts department were friendly and helpful and the installers yesterday kept me updated as they had been delayed at another job. Everything is working perfectly.
Thanks again to you and all at Hearth House.”

Kate & Peter

“Just wanted to say thanks for the install of our fire today. Joel & his install mate did a great job and were very professional.”


“From sales to install, absolute perfection. Great service, great deal, great product”.


“I just wanted to drop you a quick note to say how much we appreciated all your time and effort in helping us with our new heater installation.
It looks amazing and our tenants are more than happy with the end result.”

Mark & Ellie

“Thanks to Andrew and the team at Hearth House, Balcatta for recommending and installing the Escea DL850 Heater in our living area. They were also very helpful on advice in covering up a square void to fit the rectangular heater. With our new Escea heater, watching television in Winter is now more comfortable. Thanks again!”


“Just a quick note to say we are very happy with our new cooling system. Every one was so professional and the job went according to plan. We love the fresh air and we’ll be recommending Hearth House to all our friends!”


“We are writing to thank you for your professionalism and efficiency in the installation of our new air conditioning system. Your salesman was on time and professional, and the installation team were courteous, clean and punctual. We are now beautiful and cool, and looking forward to a warm winter. Thanks again.”


“Thanks for your support during the installation process. It was smooth from start to finish, and everyone was a pleasure to work with. I just want to let you know that your service was great, prompt and efficient!”


“Your contractors did a really good job, and also cleaned up well after the installation. It is a very good unit you sold to me, doing the job it is supposed to do very very well, I’m happy. Thanks again, I will definitely pass you on to anyone who needs the type of appliances you sell, because I know they will get a good deal.”

Ken & Angie

“I would like to express how pleased I am at the fantastic job that Hearth House has done installing our new air conditioner. I am now telling all my friends about this new system, in fact, two of them are already in the process of getting quotes themselves! Thanks again!”


“Thank you so much Jodie,
Once again I want to reiterate what a pleasure it has been to deal with Hearth House on every level.”


Gemmill Homes Firehouse 2“Hearth House has recently installed a Dimplex Synergy electric fire at the new Firehouse Bar at the Gemmill Homes headquarters.
Gemmill Homes is a leading home builder in Perth and Hearth House has enjoyed a great partnership with Gemmill Home both for heating and also air-conditioning.
The Fireplace Bar opens up onto their pre-start product display area, so the heater will get a lot of attention from clients selecting the fittings for their new Gemmill Home.

Everyone at the grand opening of the Fireplace Bar were impressed with the life-like flickering flames of the Dimplex Synergy fireplace.”


“Thank you very much for the people you sent today. I cannot speak highly enough about their politeness, positiveness, demeanor, work ethics and can-do attitudes to everything. They were obliging and impressive in all aspects, and worked to overcome all the challenges they came across with this difficult install. They went above and beyond in a few aspects I noticed. Their work is of a very high quality, aesthetically pleasing and accurate. Their willingness and compulsion to do the right thing shone above all.

It’s been 20 years since I’ve come across this honest, true blue, fair dinkum, hard working Aussie spirit. After first living in Perth then moving to NSW for 5 years I always felt something was missing and came back to Perth, and never regretted a day since then. Today I realized exactly what it was. People here, like this, were abundant. Today a few remain, and it seems you have them all.”

[otw_shortcode_content_toggle title=”READ MORE” opened=”closed”]It’s been 20 years since I’ve come across this honest, true blue, fair dinkum, hard working Aussie spirit. After first living in Perth then moving to NSW for 5 years I always felt something was missing and came back to Perth, and never regretted a day since then. Today I realized exactly what it was. People here, like this, were abundant. Today a few remain, and it seems you have them all.” Meeting with you was the start of this good experience. Your contribution to this job has been noticed at every turn, and is very highly appreciated. Nothing has been an obstacle to you or involved money to make a decision. This is rare. I hope you didn’t take too much of a hit on this job. If you have, please let me pay for some of it. I always support Australian made, and local businesses. Today I’m reassured by this WA company. I will not hesitate for even a second, to recommend the Hearth House to the closest and most trusted people I know.[/otw_shortcode_content_toggle]